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Catalyst 6500 Series Switches and Cisco 7600
Series Routers with VPN Services Module -
Security Policy version 1.1
This is the non-proprietary Cryptographic Module Security Policy for the Catalyst 6506,
Catalyst 6506-E, Catalyst 6509, Catalyst 6509-E switches and the Cisco 7606 and Cisco 7609 routers
with the VPN Services Module:
• Chassis Hardware Version
– Catalyst 6506 switch
– Catalyst 6506-E switch
– Catalyst 6509 switch
– Catalyst 6509-E switch
– Cisco 7606 router
– Cisco 7609 router
• Backplane Hardware Version
– 1.0 (Catalyst 6506-E switch, Cisco 7606 router, Cisco 7609 router)
– 1.1 (Catalyst 6509-E switch)
– 3.0 (Catalyst 6506 switch, Catalyst 6509 switch)
• Supervisor Blade Hardware Version
– SUP720-3B version 4.1
– SUP720-3BXL version 4.0
• VPN Services Module Hardware Version 1.3
• Firmware version — Cisco IOS 12.2(18)SXE2, image filename
s72033-adventerprisek9_wan-mz.122-18.SXE2
This security policy describes how the listed Catalyst 6500 series switches and the Cisco 7606 and
Cisco 7609 routers with the VPN Services Module meet the security requirements of FIPS 140-2, and
describes how to operate the hardware devices in a secure FIPS 140-2 mode. This policy was prepared
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as part of the Level 2 FIPS 140-2 validation of the listed Catalyst 6500 series switches and the
Cisco 7606 and Cisco 7609 routers with the VPN Services Module. This document can be freely
distributed.
FIPS 140-2 (Federal Information Processing Standards Publication 140-2—Security Requirements for
Cryptographic Modules) details the U.S. Government requirements for cryptographic modules. More
information about the FIPS 140-2 standard and validation program is available on the NIST website at
http://csrc.nist.gov/cryptval/.
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Contents
Contents
This document contains the following sections:
• References, page 4
• Document Organization, page 4
• Catalyst 6500 Series Switches and Cisco 7606 and Cisco 7609 Routers, page 5
• Catalyst 6500 Series, Cisco 7606, and Cisco 7609 Cryptographic Module, page 8
• Roles and Services, page 12
• Installing the Opacity Shield on the Catalyst 6500 Series Switches, page 14
• Installing the Opacity Shield on the Cisco 7600 Series Routers, page 19
• Physical Security, page 23
• Cryptographic Key Management, page 26
• Self-Tests, page 31
• Secure Operation of the Catalyst 6500 Series Switches and the Cisco 7606 and Cisco 7609 Routers,
page 32
• Obtaining Documentation, page 34
• Documentation Feedback, page 35
• Cisco Product Security Overview, page 35
• Obtaining Technical Assistance, page 36
• Obtaining Additional Publications and Information, page 38
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References
References
This publication deals only with operations and capabilities of the listed Catalyst 6500 series switches
and the Cisco 7606 and Cisco 7609 routers in the technical terms of a FIPS 140-2 Cryptographic Module
Security Policy. More information is available on the Catalyst 6509 switch and the Cisco 7606 and
Cisco 7609 routers and the entire Catalyst 6500 series switches and Cisco 7600 series routers from the
following sources:
• The Catalyst 6500 series switch product descriptions can be found at:
http://www.cisco.com/en/US/products/hw/switches/ps708/index.html
• The Cisco 7600 series router product descriptions can be found at:
http://www.cisco.com/en/US/products/hw/routers/ps368/index.html
• For answers to technical or sales related questions, refer to the contacts listed on the Cisco Systems
website at www.cisco.com.
• For answers to technical or sales-related questions for the module, refer to the NIST Validated
Modules website at http://csrc.nist.gov/cryptval.
Document Organization
The Security Policy document is part of the FIPS 140-2 Submission Package. The Submission Package
also contains the following documents:
• Vendor Evidence
• Finite State Machine
• Other supporting documentation as additional references
This publication provides an overview of the Catalyst 6506, Catalyst 6506-E, Catalyst 6509,
Catalyst 6509-E switches and the Cisco 7606 and Cisco 7609 routers and explains the secure
configuration and operation of the modules. This introduction section is followed by the “Catalyst 6500
Series Switches and Cisco 7606 and Cisco 7609 Routers” section which details the general features and
functionality of the applicable Catalyst 6500 series switches and Cisco 7606 and Cisco 7609 routers. The
“Secure Operation of the Catalyst 6500 Series Switches and the Cisco 7606 and Cisco 7609 Routers”
section specifically addresses the required configuration for the FIPS-approved mode of operation.
With the exception of this Non-Proprietary Security Policy, the FIPS 140-2 Validation Submission
documentation is Cisco-proprietary and is releasable only under appropriate non-disclosure agreements.
For access to these documents, contact Cisco Systems.
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Catalyst 6500 Series Switches and Cisco 7606 and Cisco 7609 Routers
Catalyst 6500SeriesSwitchesandCisco 7606andCisco 7609
Routers
Branch office networking requirements are dramatically evolving, driven by web and e-commerce
applications to enhance productivity and merging the voice and data infrastructure to reduce costs. The
Catalyst 6500 series switches and the Cisco 7606 and Cisco 7609 routers with the VPN Services Module
offer versatility, integration, and security to branch offices. With numerous network modules and service
modules available, the modular architecture of the Cisco router easily allows interfaces to be upgraded
to accommodate network expansion. The Catalyst 6500 series switches and the Cisco 7606 and
Cisco 7609 routers provide a scalable, secure, manageable remote access server that meets FIPS 140-2
Level 2 requirements, as a multi-chip standalone module.
Each chassis is a multi-chip, standalone cryptographic system containing a VPN Services Module to
perform the cryptographic operations and a supervisor engine to manage overall chassis configuration.
The VPN Services Module contains an RM7000 processor operating at 400 MHz. The supervisor engine
also contains an RM7000 processor operating at 250 MHz. All cryptographic operations including
Triple-DES encryption, SHA-1 hashing for IKE, and random number generation are performed by the
VPN Services Module.
This section describes the general features and functionality provided by the Catalyst 6506 and
Catalyst 6506-E switches (see Figure 1, Catalyst 6509 and Catalyst 6509-E switches (see Figure 2), the
Cisco 7606 router (see Figure 3), and the Cisco 7609 router (see Figure 4).
Figure 1 Catalyst 6506 and Catalyst 6506-E Switches
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Catalyst 6500 Series Switches and Cisco 7606 and Cisco 7609 Routers
Figure 2 Catalyst 6509 and Catalyst 6509-E Switches
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Catalyst 6500 Series Switches and Cisco 7606 and Cisco 7609 Routers
Figure 3 Cisco 7606 Router
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Catalyst 6500 Series, Cisco 7606, and Cisco 7609 Cryptographic Module
Figure 4 Cisco 7609 Router
Catalyst 6500 Series, Cisco 7606, and Cisco 7609
Cryptographic Module
The cryptographic boundary is defined as encompassing the following:
• Top, front, left, right, and bottom surfaces of a chassis.
• All portions of the backplane of the chassis that are not designed to accommodate a network module
or a service module.
• The inverse of the three-dimensional space within the chassis that would be occupied by any
installed network module or a service module which does not perform approved cryptographic
functions, or any installed power supply.
• The connection apparatus between the network module or service module and the motherboard and
daughterboard that hosts the network module or service module.
The cryptographic boundary is illustrated in Figures 1 through 4 above as the dark border around the
module.
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Catalyst 6500 Series, Cisco 7606, and Cisco 7609 Cryptographic Module
The cryptographic boundary does not include the network module or service module itself unless it
performs approved cryptographic functions. In other words, the cryptographic boundary encompasses
all hardware components within the chassis except any installed nonapproved cryptographic network
modules or service modules and the power supply submodules. Service modules that are currently
available include the Network Access Module (NAM), a Firewall Services Module, and a VPN Services
Module. All of the functionality described in this publication is provided by components within this
cryptographic boundary.
The service modules require that a special opacity shield be installed over the intake-side air vents in
order to operate in FIPS-approved mode. The shield decreases the surface area of the vent holes,
reducing visibility within the cryptographic boundary to FIPS-approved specifications. Detailed
installation instructions for the shield are provided in this publication.
The Catalyst 6500 series switches and the Cisco 7606 and Cisco 7609 routers incorporate one or more
VPN Services Module cryptographic accelerator cards and one or more supervisor blades. The VPN
Services Module is installed in a chassis module slot.
Cisco IOS features such as tunneling, data encryption, and termination of remote access WANs using
IPsec, Layer 2 forwarding and Layer 2 tunneling protocols make the Catalyst 6500 series switches and
the Cisco 7606 and Cisco 7609 routers with VPN Services Module an ideal platform for building virtual
private networks or outsourced dial solutions. The RISC-based processor provides the power needed for
the dynamic requirements of the remote branch office.
Secure Delivery
The operator of the module shall confirm that the chassis, supervisor blade, and VPN Services Module
are delivered in a Cisco box, and that the box has not been ripped or the tape removed or tampered with.
IOS images shall be obtained from secure download from Cisco Connection Online.
Module Interfaces
The switch and router chassis physical interfaces are located on the Supervisor Engine 720 front panel.
(See Figure 5.) The Supervisor Engine 720 has one console port, one RJ-45 10/100/1000 Ethernet port
(with link LEDs), two Gigabit Ethernet ports utilizing SFP transceiver modules, two PCMCIA slots to
hold compact flash memory devices, and status LEDs.
Figure 5 Supervisor Engine 720 Physical Interfaces
The Catalyst 6500 series switches and the Cisco 7606 and Cisco 7609 routers provide console ports,
fixed Ethernet interfaces, six network and service module slots on the Catalyst 6506 and
Catalyst 6506-E switch chassis and the Cisco 7606 router chassis, nine network and service module slots
87890
STATUS LEDs
Disk LEDs
CONSOLE port
LINK LEDs
Gigabit Ethernet
uplink port
10/100/1000 uplink p
CompactFlash
Type II slots
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Catalyst 6500 Series, Cisco 7606, and Cisco 7609 Cryptographic Module
on the Catalyst 6509 and Catalyst 6509-E switch chassis and Cisco 7609 router chassis. Network
modules support a variety of LAN and WAN connectivity interfaces, such as the following: Ethernet,
ATM, serial, ISDN BRI, and integrated CSU/DSU options for primary and backup WAN connectivity.
An network module or a service module is installed in one of the chassis slots, which are located on the
front panel of the chassis. The modules interface directly with the supervisor engine, and cannot perform
cryptographic functions; they only serve as a data input and data output physical interface.
The supervisor engine has three Ethernet uplink ports, with only two active at any time: either two
Gigabit Ethernet SFP-based ports or one Gigabit Ethernet SFP-based port and one 10/100/1000 RJ-45
port. The supervisor engine also has an RJ-45 connector for a console terminal for local system access.
The Ethernet ports have LINK LEDs. Power is supplied to the module from the power supply through
the backplane. Figure 5 shows the LED locations on the supervisor engine front panel. Table 1 describes
the LEDs.
Table 1 Supervisor Engine LED Descriptions
LED
Color/Stat
e Description
STATUS Green All diagnostics pass. The module is operational (normal
initialization sequence).
Orange The module is booting or running diagnostics (normal initialization
sequence).
An over-temperature condition has occurred. (A minor temperature
threshold has been exceeded during environmental monitoring.)
Red The diagnostic test failed. The module is not operational because a
fault occurred during the initialization sequence.
An over-temperature condition has occurred. (A major temperature
threshold has been exceeded during environmental monitoring.)
SYSTEM1
Green All chassis environmental monitors are reporting OK.
Orange The power supply has failed or the power supply fan has failed.
Incompatible power supplies are installed.
The redundant clock has failed.
One VTT2
module has failed or the VTT module temperature minor
threshold has been exceeded.
Red Two VTT modules fail or the VTT module temperature major
threshold has been exceeded.
The temperature of the supervisor engine major threshold has been
exceeded.3
ACTIVE Green The supervisor engine is operational and active.
Orange The supervisor engine is in standby mode.
POWER MGMT Green Sufficient power is available for all modules.
Orange Sufficient power is not available for all modules.
PCMCIA The PCMCIA LED is lit when no Flash PC card is installed in the
slot, and it goes off when you insert a Flash PC card.
LINK Green The port is operational.
Orange The link has been disabled by software.
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Catalyst 6500 Series, Cisco 7606, and Cisco 7609 Cryptographic Module
Flashing
Orange
The link is bad and has been disabled due to a hardware failure.
Off No signal is detected.
VPN Services Module
STATUS Green All non-FIPS-related diagnostic tests pass. The module is
operational.4
Red A diagnostic test other than an individual port test failed.
Orange Indicates one of three conditions:
• The module is running through its boot and self-test diagnostic
sequence.
• The module is disabled.
• The module is in the shutdown state.
Off The module power is off.
1. The SYSTEM and PWR MGMT LED indications on a redundant supervisor engine are synchronized to the active
supervisor engine.
2. VTT = voltage termination module. The VTT module terminates signals on the Catalyst switching bus.
3. If no redundant supervisor engine is installed and there is a VTT module minor or major over-temperature condition, the
system shuts down.
4. Enter the show crypto eli command to determine whether the FIPS-related self-tests passed.
All of these physical interfaces are separated into the logical interfaces from FIPS 140-2 as described
in Table 2.
Table 2 FIPS 140-2 Logical Interfaces
Switch and Router Physical Interfaces FIPS 140-2 Logical Interface
Gigabit Ethernet ports
SFP ports
Backplane interface
Console port
Data input interface
Gigabit Ethernet ports
SFP ports
Backplane interface
Console port
Data output interface
Table 1 Supervisor Engine LED Descriptions (continued)
LED
Color/Stat
e Description
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Roles and Services
Roles and Services
Authentication is role-based. There are two main roles in the router that operators may assume: the
crypto officer role and the user role. The administrator of the router assumes the crypto officer role in
order to configure and maintain the router using crypto officer services, while the users only use the
basic user services. Both roles are authenticated by providing a valid username and password. The
configuration of the encryption and decryption functionality is performed only by the crypto officer after
authentication to the crypto officer role by providing a valid crypto officer username and password.
After the crypto officer configures the encryption and decryption functionality, the user can use this
functionality after authentication to the user role by providing a valid user username and password. The
crypto officer can also use the encryption and decryption functionality after authentication to the crypto
officer role.
User and crypto officer passwords are required to be at least 8 characters in length, using both letters and
digits. This provides a potential password space of approximately 5,595 trillion passwords. In order to
have a one in 100,000 chance of randomly guessing a password in a space of a minute, an attacker would
have to be able to enter 93 billion passwords per second, which far exceeds the operational capabilities
of the module or its interfaces.
The module supports RADIUS and TACACS+ for authentication and they are used in the FIPS mode. A
complete description of all the management and configuration capabilities of the Catalyst 6500 series
switches and the Cisco 7606 and Cisco 7609 routers can be found in the Performing Basic System
Management manual and in the online help for the switch or the router.
Gigabit Ethernet ports
SFP ports
Backplane interface
Console port
Power switch
Control input interface
Gigabit Ethernet ports
Network and service module interfaces
Backplane interface
Console port
LEDs
Status output interface
Power plug Power interface
Table 2 FIPS 140-2 Logical Interfaces (continued)
Switch and Router Physical Interfaces FIPS 140-2 Logical Interface
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Roles and Services
Crypto Officer Role
During initial configuration of the router, the crypto officer password (the “enable” password) is defined.
A crypto officer may assign permission to access the crypto officer role to additional accounts, which
creates additional crypto officers.
The crypto officer role is responsible for the configuration and maintenance of the router. The crypto
officer services consist of the following:
• Configuring the router—Defines network interfaces and settings, creates command aliases, sets the
protocols the switch or router will support, enables interfaces and network services, sets system date
and time, and loads authentication information.
• Defining rules and filters—Creates packet filters that are applied to user data streams on each
interface. Each filter consists of a set of rules, which define a set of packets to permit- or deny-based
characteristics such as protocol ID, addresses, ports, TCP connection establishment, or packet
direction.
• Status functions—Views the router configuration, routing tables, and active sessions, uses the Get
commands to view SNMP MIB II statistics, health, temperature, memory status, voltage, and packet
statistics, reviews accounting logs, and views physical interface status.
• Managing the switch or the router—Logs off users, shuts down or reloads the switch or router,
manually backs up switch or router configurations, views complete configurations, manages user
rights, and restores switch or router configurations.
• Setting encryption and bypass—Sets up the configuration tables for IP tunneling. Sets keys and
algorithms to be used for each IP range or allow plaintext packets to be set from a specified IP
address.
• Changing port adapters—Inserts and removes adapters in a port adapter slot.
User Services
A user enters the system by accessing the console port with a terminal program or through IPsec
protected telnet, or SSH session to a LAN port. Cisco IOS prompts the user for their password. If the
password is correct, the user is allowed entry to the Cisco IOS executive program. The user services
consist of the following:
• Status functions—Views state of interfaces, state of Layer 2 protocols, and version of Cisco IOS
currently running.
• Network functions—Connects to other network devices (using outgoing TELNET or PPP) and
initiates diagnostic network services (that is, ping, mtrace).
• Terminal functions—Adjusts the terminal session (for example, locks the terminal, adjusts flow
control).
• Directory Services—Displays the directory of files kept in flash memory.
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Installing the Opacity Shield on the Catalyst 6500 Series Switches
Installing the Opacity Shield on the Catalyst 6500 Series
Switches
The Catalyst 6500 series opacity shield is designed to be installed while the system is operating without
creating an electrical hazard or damage to the system. You will need some clearance between adjacent
racks in order to perform this procedure. This procedure is applicable to the following Catalyst 6500
series switches:
• Catalyst 6506 switch
• Catalyst 6506-E switch
• Catalyst 6509 switch
• Catalyst 6509-E switch
Note The opacity shield part number is located on the outside of the protective packaging.
To install an opacity shield on the Catalyst 6500 series switches, follow these steps:
Step 1 The opacity shield is designed to be installed on a Catalyst 6500 series switch chassis that is already
rack-mounted. If your Catalyst 6500 series switch chassis is not rack-mounted, install the chassis in the
rack using the procedures contained in the Catalyst 6500 Series Switches Installation Guide. If your
Catalyst 6500 series switch chassis is already rack-mounted, proceed to step 2.
Step 2 Open the FIPS kit packaging (part number CVPN6500FIPS/KIT=). The kit contains the following items:
• A packaged opacity shield assembly with installation hardware for the Catalyst 6506 and
Catalyst 6506-E switch chassis (part number 800-27009).
• A packaged opacity shield assembly with installation hardware for the Catalyst 6509 and
Catalyst 6509-E switch chassis (part number 800-26335).
• An envelope with 60 FIPS tamper evidence labels.
• An envelope containing a disposable ESD wrist strap.
Step 3 Select the appropriate opacity shield kit for your system. Set the other opacity shield kit aside.
Step 4 Open the protective packaging and remove the opacity shield and the two bags of installation hardware.
The bag with the part number 69-1482 contains the installation hardware for non-E chassis; the other
bag (part number 69-1497) contains the installation hardware for -E chassis. Select the bag of
installation hardware appropriate for your installation. Set the second bag of fasteners aside; you will
not need them for this installation.
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Installing the Opacity Shield on the Catalyst 6500 Series Switches
Step 5 Open the bag of installation hardware and remove the following:
• (Bag with part number 69-1482)—Two M3 thumbscrews, four M3 snap rivet fasteners. The snap
rivet fasteners come assembled; you need to separate the two pieces of the snap rivet fastener by
removing the snap rivet pin from the snap rivet sleeve before you install them in the opacity shield.
• (Bag with part number 69-1497)—Two M4 thumbscrews, four M4 snap rivet fastener sleeves, and
four M4 snap rivet pins.
Note Extra snap fasteners are included in the bags of installation hardware in case of loss or damage.
Note Installation hardware from one bag is not interchangeable with the installation hardware from
the second bag.
Step 6 Start the two thumbscrews in the corresponding threaded holes in the opacity shield; two or three turns
is sufficient. Do not thread the screws too far into the opacity shield. (See Figure 6 for the Catalyst 6506
and Catalyst 6506-E switches, or Figure 7 for the Catalyst 6509 and Catalyst 6509-E switches.) The
opacity shield for the Catalyst 6509 or Catalyst 6509-E chassis is identified by a 6509-E that is
silk-screened adjacent to several of the threaded holes; the opacity shield for the Catalyst 6506 or
Catalyst 6506-E chassis is identified by a 6506-E that is silk-screened adjacent to several of the threaded
holes
Step 7 Open the envelope containing the disposable ESD wrist strap. Attach the disposable ESD wrist strap to
your wrist. Attach the other end of the wrist strap to exposed metal on the chassis.
Step 8 Position the opacity shield over the air intake side of the chassis so that the two thumbscrews on the
opacity shield are aligned with the unused L-bracket screw holes on the chassis.
Step 9 Press the opacity shield firmly against the air intake side of the chassis and hand tighten the two
thumbscrews to secure the opacity shield to the chassis.
Step 10 Position the rivet sleeve over either one of the square cutouts on the opacity shield (non-E chassis) or
over the one of the round cutouts on the opacity shield (-E chassis). Refer to Figure 6 or Figure 7 for
snap rivet fastener placement. Press the rivet sleeve through the cutout, through the opacity shield
material, and through one of the chassis air vent perforations.
Note You might need to try different cutouts to find the one cutout that aligns correctly with a chassis
air vent perforation.
Step 11 Take the rivet pin and push it through the rivet sleeve until you hear a click.
Note If you do not hear a click, remove and inspect the snap rivet fastener. If the rivet sleeve appears
expanded or damaged, discard the snap rivet fastener and use a new one from the extras supplied
in the bag of installation hardware.
Step 12 Repeat step 10 and step 11 for the remaining three snap rivet fasteners. Refer to Figure 6 (Catalyst 6506
and Catalyst 6506-E) or Figure 7 (Catalyst 6509 and Catalyst 6509-E) for snap rivet fastener placement.
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Installing the Opacity Shield on the Catalyst 6500 Series Switches
Caution Due to decreased airflow when using the opacity shield, which is required for FIPS 140-2 validation,
short-term operation as specified by GR-63-CORE at 55º C is impacted. Short-term operation
requirements will only be met at 40º C. Without the opacity shield installed, the system will meet the
short-term operations requirements at 55º C.
Caution We recommend that you replace the opacity shield every three months to prevent dust build-up and the
possibility of overheating the chassis. If the environment is especially dusty, inspect and replace the
opacity shield more often.
Note If you need to remove the chassis from the rack, you must first remove the opacity shield. With the
opacity shield installed, the chassis is too wide to slide out of the rack.
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Installing the Opacity Shield on the Catalyst 6500 Series Switches
Figure 6 Installing the Opacity Shield on the Catalyst 6506 or Catalyst 6506-E Switch
137057
INPUT
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INPUT
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IPSec VPN Acceleration Services Module
WS-SVC-IPSEC-1
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SUPERVISOR2
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CONSOLE
CONSOLE
PORT
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PCMCIA EJECT
PORT 1
PORT 2
Switch Load
100%
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LI
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M-4 snap rivet
sleeve
M-4 snap rivet
pin
M-3 snap rivet
sleeve
M-3 snap rivet
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Opacity shield material
removed for clarity
M-3 shield scr
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Installing the Opacity Shield on the Catalyst 6500 Series Switches
Figure 7 Installing the Opacity Shield on the Catalyst 6509 or Catalyst 6509-E Switch
INPUT
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FAN
OK
OUTPUT
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FAN
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INPUT
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FAN
OK
OUTPUT
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SY
ST
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MG
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CONSOLE
CONSOLE
PORT
MODE
PCMCIA EJECT
PORT 1
PORT 2
Switch Load
100%
1%
LI
NK
LI
NK
130881
Shield scr
Opacity shield material
removed for clarity
Chassis shown removed
from rack for clarity
M-4 snap rivet
sleeve
M-4 snap rivet
pin
M-3 snap rivet
sleeve
M-3 snap rivet
pin
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Installing the Opacity Shield on the Cisco 7600 Series Routers
Installing the Opacity Shield on the Cisco 7600 Series
Routers
This section describes how to install the opacity shield on the Cisco 7606 router. The opacity shield,
associated installation hardware, and tamper evidence labels are part of the Cisco 7600 FIPS kit
(part number CVPN7600FIPS/KIT=). The opacity shield is designed to be installed on the Cisco 7606
router while the system is operating without creating an electrical hazard or damage to the system. You
will need some clearance between adjacent racks in order to perform this procedure.
The opacity shield is not required for the Cisco 7609 router chassis. The Cisco 7609 router chassis
satisfies the FIPS opacity requirement without an external shield.
To install an opacity shield on the Cisco 7606 router chassis (see Figure 8), follow these steps:
Step 1 The opacity shield is designed to be installed on a Cisco 7606 chassis that is already rack-mounted. If
your Cisco 7606 chassis is not rack-mounted, install the chassis in the rack using the procedures
contained in the Cisco 7600 Series Router Installation Guide. If your Cisco 7606 chassis is already
rack-mounted, proceed to step 2.
Step 2 Open the FIPS kit packaging (part number CVPN7600FIPS/KIT=). The kit contains the following:
• An opacity shield assembly for the Cisco 7606 router (part number 800-26211). The opacity shield
part number is located on the outside of the protective packaging.
• A bag containing the installation hardware (In some kits there is no bag; the installation hardware
is premounted in the opacity shield.
• An envelope with 30 FIPS tamper evidence labels and a disposable ESD wrist strap.
Step 3 Remove the opacity shield from its protective packaging.
a. If the thumbscrews and the snap rivet fasteners are already installed on the opacity shield, remove
the four snap rivet fasteners from the opacity shield; leave the thumbscrews installed. Proceed to
step 5.
Note Verify that the thumbscrews are started only two or three turns in the opacity shield.
b. If the opacity shield comes with a bag of installation hardware (69-1483), open the bag and remove
the two thumbscrews and four snap rivet fasteners. The snap rivet fasteners come assembled; you
need to separate the two pieces of the snap rivet fastener by removing the snap rivet pin from the
snap rivet sleeve before you install them. Proceed to step 4.
Note Extra snap rivet fasteners are included in the bag of installation hardware in case of loss or
damage.
Step 4 Start the two thumbscrews in the corresponding threaded holes in the opacity shield (see Figure 8); two
or three turns is sufficient. Do not thread the thumbscrews too far into the opacity shield.
Step 5 Open the envelope containing the disposable ESD wrist strap. Attach the disposable ESD wrist strap to
your wrist. Attach the other end of the wrist strap to exposed metal on the chassis.
Step 6 Position the opacity shield over the air intake side of the chassis so that the two thumbscrews on the
opacity shield are aligned with the unused L-bracket screw holes on the chassis.
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Installing the Opacity Shield on the Cisco 7600 Series Routers
Step 7 Press the opacity shield firmly against the side of the chassis and secure the opacity shield to the chassis
with the two thumbscrews.
21
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Installing the Opacity Shield on the Cisco 7600 Series Routers
Step 8 Position the rivet sleeve over one of the square cutouts on the opacity shield. Refer to Figure 8 for snap
rivet fastener placement. Press the rivet sleeve through the cutout, through the opacity shield material,
and through one of the chassis air vent perforations.
Note You might need to try different cutouts to find the one cutout that aligns correctly with a chassis
air vent perforation.
Step 9 Push the rivet pin through the rivet sleeve until you hear a click.
Note If you do not hear a click, remove and inspect the snap rivet fastener. If the rivet sleeve appears
expanded or damaged, discard the snap rivet fastener and use a new one from the extras supplied
in the bag of fasteners.
Step 10 Repeat step 8 and step 9 for the remaining three snap rivet fasteners.
Caution Due to decreased airflow when using the opacity shield, which is required for FIPS 140-2 validation,
short-term operation as specified by GR-63-CORE at 55º C is impacted. Short-term operation
requirements will only be met at 40º C. Without the opacity shield installed, the system will meet the
short-term operations requirements at 55º C.
Caution We recommend that you change the opacity shield every three months to prevent dust build-up and the
possibility of overheating the chassis. If the environment is especially dusty, inspect and replace the
opacity shield more often.
Note If you need to remove the Catalyst 6509 chassis from the rack, you must first remove the opacity shield.
With the opacity shield installed, the chassis is too wide to slide out of the rack.
22
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Installing the Opacity Shield on the Cisco 7600 Series Routers
Figure 8 Installing the Opacity Shield on the Cisco 7606 Router
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Opacity shield material
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Snap rivet
pin
Chassis shown removed
from rack for clarity
23
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Physical Security
Physical Security
The router is entirely encased by a thick steel chassis. Nine module slots are provided on the
Catalyst 6509 switch, Catalyst 6509-E switch, and the Cisco 7609 router; six module slots are provided
on the Catalyst 6506 switch, Catalyst 6506-E switch, and Cisco 7606 router. On-board LAN connectors
and console connectors are provided on the supervisor engines, and the power cable connection and a
power switch are provided on the power supply of both models. The individual modules that comprise
the switch or the router may be removed to allow access to the internal components of each module.
Any chassis slot that is not populated with a module must have a slot cover installed in order to operate
in a FIPS compliant mode. The slot covers are included with each chassis, and additional slot covers may
be ordered from Cisco. Use the procedure described here to apply tamper evidence labels to the network
modules and the service modules.
Note Use the same procedure to apply tamper evidence labels to the slot covers.
After the router or the switch has been configured to meet FIPS 140-2 Level 2 requirements, the router
or the switch cannot be accessed without indicating signs of tampering. To seal the system with
serialized tamper-evidence labels, follow these steps:
Step 1 Remove any grease, dirt, or oil from the cover by using alcohol-based cleaning pads before applying the
tamper evidence labels. The chassis temperature should be above 10° C (50° F).
Step 2 Place labels on the chassis as shown in either Figure 9 (Catalyst 6506), Figure 10 (Catalyst 6509 switch),
Figure 11 (Cisco 7606 router), or Figure 12 (Cisco 7609 router).
a. Fan tray—The tamper evidence label should be placed so that one half of the label adheres to the
front of the fan tray and the other half adheres to the left side of the chassis. Any attempt to remove
the fan tray will damage the tamper seal, which indicates tampering has occurred.
b. Modules—For each Supervisor Engine 720, VPN Services Module, network module, or blank
module cover installed in the chassis, place a tamper evidence label so that one half of the label
adheres to the right side of the module and the other half adheres to the right side of the chassis. Any
attempt to remove the fan tray will damage the tamper seal, which indicates tampering has occurred.
c. Power supply—For each power supply or power supply blank cover installed in the chassis, place a
tamper evidence label so that one half of the label adheres to the front of the power supply or power
supply blank cover and the other half adheres to the chassis. Any attempt to remove the fan tray will
damage the tamper seal, which indicates tampering has occurred.
d. Opacity shield—Four labels should be applied to the opacity shield (mounted on the right side of
the chassis) as follows:
• Place one label so that one half of the label adheres to the top of the opacity shield and the other
half adheres to the chassis.
• Place one label so that one half of the label adheres to the left side of the opacity shield and the
other half adheres to the chassis.
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Physical Security
• Place one label so that one half of the label adheres to the right side of the opacity shield and
the other half adheres to the chassis.
• For the Catalyst 6509 switch chassis only, place one label so that one half of the label adheres
to the bottom of the opacity shield and the other half adheres to the right side of the chassis.
• For the Cisco 7606 router chassis only, place one label so that one half of the label adheres to
the bottom of the opacity shield and the other half adheres to the bottom of the chassis.
Note The Cisco 7609 router does not have an opacity shield.
Step 3 Place labels on each supervisor engine installed in the chassis as shown in either Figure 9 (Catalyst 6506
and Catalyst 6506-E switches), Figure 10 (Catalyst 6509 and Catalyst 6509-E switches), Figure 11
(Cisco 7606 router), or Figure 12 (Cisco 7609 router).
a. Place a tamper evidence label so that one half of the label adheres to the PCMCIA slot and the other
half adheres to the Supervisor Engine 2 faceplate. Any attempt to install or remove a Flash PC card
will damage the tamper seal, which indicates tampering has occurred.
b. Place a tamper evidence label so that one half of the label adheres to the GBIC transceiver installed
in the supervisor engine 2 network interface uplink port and the other half adheres to the Supervisor
Engine 2 faceplate. Any attempt to remove a GBIC transceiver will damage the tamper seal, which
indicates tampering has occurred.
c. Place a tamper evidence label so that it completely covers an unpopulated network interface uplink
port. Any attempt to install a GBIC transceiver in the network interface uplink port will damage the
tamper seal, which indicates tampering has occurred.
d. Place a tamper evidence label so that it completely covers the console port of the supervisor engine.
Note The tamper seal label adhesive completely cures within five minutes.
Figure 9 Catalyst 6506 and Catalyst 6506-E Switch Chassis Tamper Evidence Label Placement
137058
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25
Catalyst 6500 Series Switches and Cisco 7600 Series Routers with VPN Services Module - Security Policy version 1.1
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Physical Security
Figure 10 Catalyst 6509 and Catalyst 6509-E Switch Chassis Tamper Evidence Label Placement
Figure 11 Cisco 7606 Router Chassis Tamper Evidence Label Placement
FAN
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INPUT
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OUTPUT
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OUTPUT
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26
Catalyst 6500 Series Switches and Cisco 7600 Series Routers with VPN Services Module - Security Policy version 1.1
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Cryptographic Key Management
Figure 12 Cisco 7609 Router Chassis Tamper Evidence Label Placement
The tamper evidence seals are made from a special thin-gauge vinyl with self-adhesive backing. Any
attempt to open the chassis, remove the modules or power supplies, or remove the opacity shield will
damage the tamper evidence seals or the painted surface and metal of the chassis. Because the tamper
evidence seals have nonrepeated serial numbers, they may be inspected for damage and compared
against the applied serial numbers to verify that the module has not been tampered with. Tamper
evidence seals can also be inspected for signs of tampering, which include the following: curled corners,
bubbling, crinkling, rips, tears, and slices. The word “OPEN” may appear if the label was peeled back.
Cryptographic Key Management
The switch or the router securely administers both cryptographic keys and other critical security
parameters such as passwords. The tamper evidence seals provide physical protection for all keys. Keys
are also password protected and can be zeroized by the crypto officer. Keys are exchanged manually and
entered electronically using manual key exchange or Internet Key Exchange (IKE).
130880
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POWER SUPPLY 2
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Catalyst 6500 Series Switches and Cisco 7600 Series Routers with VPN Services Module - Security Policy version 1.1
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Cryptographic Key Management
Chassis containing the VPN Services Module and a cryptographic accelerator card support FIPS 140-2
approved algorithms: Triple-DES encryption, SHA-1 hashing for IKE, and ANSI X9.31 Random
Number Generation. The router or switch is in the approved mode of operation only when FIPS 140-2
approved algorithms are used. The following are not FIPS 140-2 approved algorithms: DES
(non-compliant), MD5, HMAC-MD5, and DH. However, DH is allowed for use in key establishment,
providing 80 or 96 bits of encryption strength. SHA-1 for IPSec and HMAC SHA-1 for IPSec are
non-compliant and shall not be used in FIPS mode of operations. The IOS implementations of
Triple-DES, SHA-1 hashing for IKE, and RNG shall not be used in FIPS mode of operations.
The module supports two types of key management schemes:
• Pre-shared key exchange through electronic key entry. Triple-DES keys are exchanged manually
and entered electronically.
• The IKE method with support for exchanging preshared keys manually and entering electronically.
– The preshared keys are used with Diffie-Hellman key agreement technique to derive
Triple-DES keys.
The system supports commercially available methods of key establishment including Diffie-Hellman
and IKE. Refer to the Cisco IOS Reference Guide for further information.
All preshared keys are associated with the CO role that created the keys and the CO role is protected by
a password. Therefore, the CO password is associated with all the pre-shared keys. The crypto officer
needs to be authenticated to store keys. All Diffie-Hellman (DH) keys agreed upon for individual tunnels
are directly associated with that specific tunnel only through the IKE protocol.
The module supports the critical security parameters (CSPs) as described in Table 3.
Table 3 Critical Security Parameters
Name Algorithm Description Storage Zeroization Method
PRNG seed X9.31 This is the seed for X9.31 PRNG.
This CSP is stored in DRAM and
updated periodically after the
generation of 400 bytes - after
this it is reseeded with
router-derived entropy; hence, it
is zeroized periodically. Also,
the operator can turn off the
router to zeroize this CSP.
DRAM
(plaintext)
Automatically every 400 bytes
or turn off the switch or router.
Diffie Hellman
private exponent
DH The private exponent used in
Diffie-Hellman (DH) exchange.
It is zeroized after a DH shared
secret has been generated.
DRAM
(plaintext)
Turn off the switch or router.
skeyid Keyed SHA-1 The value derived from the
shared secret within IKE
exchange
DRAM
(plaintext)
Turn off the switch or router.
skeyid_d Keyed SHA-1 The IKE key derivation key for
non-ISAKMP security
associations
DRAM
(plaintext)
Turn off the switch or router.
skeyid_a SHA-1 The ISAKMP security
association authentication key.
DRAM
(plaintext)
Turn off the switch or router.
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Cryptographic Key Management
skeyid_e DES
(non-compliant)
/Triple-DES
The ISAKMP security
association encryption key.
DRAM
(plaintext)
Turn off the switch or router.
IKE session
encrypt key
DES
(non-compliant)
/Triple-DES
The IKE session encryption key. DRAM
(plaintext)
Turn off the switch or router.
ISAKMP
preshared
Secret The key used to generate IKE
skeyid during preshared-key
authentication. The no crypto
isakmp key command zeroizes
it. This key can have two forms
based on whether the key is
related to the hostname or the IP
address.
NVRAM
(plaintext)
no crypto isakmp key
IPsec encryption
key
DES
(non-compliant)
/Triple-DES
The IPsec encryption key. It is
zeroized when IPsec session is
terminated.
DRAM
(plaintext)
Turn off the switch or router.
Router
authentication
key 1
Shared secret This key is used by the router to
authenticate itself to the peer.
The router or switch gets the
password (that is used as this
key) from the AAA server and
sends it onto the peer. The
password retrieved from the
AAA server is zeroized upon
completion of the authentication
attempt.
DRAM
(plaintext)
Automatically after the
completion of the authentication
attempt.
PPP authentication
key
RFC 1334 The authentication key used in
PPP. This key is in the DRAM
and not zeroized at runtime. To
zeroize the key, you can turn off
the switch or the router.
DRAM
(plaintext)
Turn off the switch or router.
Router
authentication
key 2
Shared secret This key is used by the router to
authenticate itself to the peer.
The key is identical to Router
authentication key 1 except that
it is retrieved from the local
database (on the switch or
router). Issuing the command no
username password zeroizes
the password (that is used as this
key) from the local database.
NVRAM
(plaintext or
encrypted)
no username password
SSH session key Various
symmetric
This is the SSH session key. It is
zeroized when the SSH session
is terminated.
DRAM
(plaintext)
Automatically when the SSH
session is terminated
Table 3 Critical Security Parameters (continued)
Name Algorithm Description Storage Zeroization Method
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Cryptographic Key Management
Note All RSA operations are prohibited by policy and the commands that can be executed by the
cryptographic officer are shown as a command in the zeroization method column.
Table 4 lists the services accessing the CSPs, the type of access and which role accesses the CSPs. R, W,
and D refer to read, write, and delete access, respectively.
User password Shared secret The password of the user role.
This password is zeroized by
overwriting it with a new
password.
NVRAM
(plaintext or
encrypted)
Overwrite with a new password
Enable password Shared secret The plaintext password of the
cryptographic officer (CO) role.
This password is zeroized by
overwriting it with a new
password.
NVRAM
(plaintext)
Overwrite with a new password
Enable secret Shared secret The ciphertext password of the
cryptographic officer (CO) role.
The algorithm used to encrypt
this password is not FIPS
approved; this password is
considered plaintext for FIPS
purposes. This password is
zeroized by overwriting it with a
new password.
NVRAM
(plaintext)
Overwrite with a new password
RADIUS secret Shared secret The RADIUS shared secret. This
shared secret is zeroized by
executing the no form of the
RADIUS shared-secret set
command.
NVRAM
(plaintext)
DRAM
(plaintext)
# no radius-server key
TACACS+ secret Shared secret The TACACS+ shared secret.
This shared secret is zeroized by
executing the no form of the
TACACS+ shared-secret set
command.
NVRAM
(plaintext)
DRAM
(plaintext)
# no tacacs-server key
Table 3 Critical Security Parameters (continued)
Name Algorithm Description Storage Zeroization Method
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Catalyst 6500 Series Switches and Cisco 7600 Series Routers with VPN Services Module - Security Policy version 1.1
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Cryptographic Key Management
Key Zeroization
All of the keys and CSPs of the module can be zeroized. Refer to the description column of Table 3 for
information on methods to zeroize each key and CSP.
Table 4 Role and Service Access to Critical Security Parameters (CSPs)
Role Service Critical Security Parameters
User Role Status Functions —
User Role Network Functions • PRNG Seed, DH private exponent,
skeyid, skeyid_d, skeyid_a,
skeyid_e, IKE session encrypt key,
ISAKMP preshared, IPsec encrypt
key, Router authentication key 1,
PPP authentication key, Router
authentication key 2, SSH session
key, user password (R)
User Role Terminal Functions —
User Role Directory Services —
Crypto-Officer Role Configure the Router • Router authentication key 2 (R/W/D)
Crypto-Officer Role Define Rules and Filters —
Crypto-Officer Role Status Functions —
Crypto-Officer Role Manage the Router • PRNG Seed (R)
• Router authentication key 1 (R/W/D)
• PPP authentication key (D)
• User password, Enable password,
Enable secret, RADIUS secret,
TACACS+ secret (R/W/D)
Crypto-Officer Role Set Encryption/Bypass • PRNG Seed, DH private exponent,
skeyid, skeyid_d, skeyid_a,
skeyid_e, IKE session encrypt key,
IKE session authentication key,
ISAKMP preshared, IKE hash key,
secret_1_0_0, IPsec encrypt key,
IPsec authentication key, SSH
session key (R/W/D)
• PPP authentication key (R/W)
Crypto-Officer Role Change WAN Interface
Cards
—
31
Catalyst 6500 Series Switches and Cisco 7600 Series Routers with VPN Services Module - Security Policy version 1.1
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Self-Tests
Self-Tests
To prevent any secure data from being released, it is important to test the cryptographic components of
a security module to ensure that all components are functioning correctly. The router or switch includes
an array of self-tests that are run during startup and periodically during operations. An example of the
self-tests is the Cryptographic Known Answer test (KAT) on each of the FIPS 140-2 approved
cryptographic algorithms and on the Diffie-Hellman algorithm. In addition, a software integrity test is
performed power-up. If any of the self-tests fail, the router transitions into an error state. Within the error
state, all secure data transmission is halted and the router outputs status information indicating the
failure.
Examples of errors that cause the system to transition to an error state include:
• IOS image integrity checksum failed
• Microprocessor overheats and burns out.
• Known answer test failed
• NVRAM module malfunction
• High temperature warning
VPN Services Module (Cryptographic Accelerator) Self-Tests
• Power-up Self-test (POST)
– Triple-DES Known Answer Test (KAT)
– RNG KAT
– Diffie-Hellman KAT
– SHA-1 (for IKE) KAT
– HMAC SHA-1 (for IPSec) KAT (not compliant)
Cisco IOS Software Self-Tests
• Power-up tests
– Software/firmware test
– Power up bypass test
– AES KAT (not compliant)
– Triple-DES KAT (not compliant)
– SHA-1 KAT (not compliant)
– HMAC SHA-1 (not compliant)
• Conditional tests
– Conditional bypass tests
– Continuous random number generator tests for all RNGs
32
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Secure Operation of the Catalyst 6500 Series Switches and the Cisco 7606 and Cisco 7609 Routers
Secure Operation of the Catalyst 6500 Series Switches and
the Cisco 7606 and Cisco 7609 Routers
The Catalyst 6500 series switches and the Cisco 7606 router and the Cisco 7609 router with the VPN
Services Module meets all the Level 2 requirements for FIPS 140-2. Follow the setting guidelines
provided in the following sections to place the module in a FIPS-approved mode of operation. Operating
this router or switch without maintaining the following settings will remove the module from the
FIPS-approved mode of operation.
Initial Setup
Before configuring the router or switch, note these requirements:
• The crypto officer must ensure that the VPN Services Module cryptographic accelerator card is
installed in the chassis by visually confirming the presence of the VPN Services Module.
• The crypto officer must apply tamper evidence labels as described in the “Physical Security” section
on page 23 of this document.
• Only the crypto officer may add and remove network modules. When removing the tamper evidence
label, the crypto officer should remove the entire label from the chassis and clean the cover of any
grease, dirt, or oil with an alcohol-based cleaning pad. The crypto officer must reapply tamper
evidence labels on the router as described in the “Physical Security” section on page 23.
• The crypto officer must apply the opacity shield as described in the “Physical Security” section on
page 23 of this document.
Initializing and Configuring the System
To initialize and configure the system, the crypto officer must perform the following operations:
• The crypto officer must perform the initial configuration. Cisco IOS Release 12.2(18)SXE2,
Advanced security build (advsecurity) is the only allowable image; no other image may be loaded.
• The value of the boot field must be 0x0102 (the factory default). This setting disables the break from
the console to the ROM monitor and automatically boots the Cisco IOS image. From the configure
terminal command line, the crypto officer enters the following syntax:
config-register 0x0102
• The crypto officer must create the enable password for the crypto officer role. The password must
be at least eight characters (all digits, all lower and uppercase letters, and all special characters
except ‘?’ are accepted) and is entered when the crypto officer first engages the enable command.
The crypto officer enters the following syntax at the “#” prompt:
enable secret [PASSWORD]
• The crypto officer must always assign passwords (of at least eight characters) to users.
• Identification and authentication on the console port is required for users. From the configure
terminal command line, the crypto officer enters the following syntax:
line con 0
password [PASSWORD]
login local
33
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Secure Operation of the Catalyst 6500 Series Switches and the Cisco 7606 and Cisco 7609 Routers
• The crypto officer shall only assign users to a privilege level 1 (the default).
• The crypto officer shall not assign a command to any privilege level other than its default.
• The crypto officer may configure the module to use RADIUS or TACACS+ for authentication.
Configuring the module to use RADIUS or TACACS+ for authentication is optional. If the module
is configured to use RADIUS or TACACS+, the Crypto-Officer must define RADIUS or TACACS+
shared secret keys that are at least 8 characters long.
• The crypto officer shall enable the module with the following command:
power enable module [slot]
• The crypto officer shall confirm that the VPN Service Module is enabled with the following
command:
show mod
• If the crypto officer loads any Cisco IOS image onto the switch or router, this will put the switch or
router into a non-FIPS mode of operation.
IPsec Requirements and Cryptographic Algorithms
The only type of key management method allowed in FIPS mode is Internet Key Exchange (IKE).
Although the Cisco IOS implementation of IKE allows a number of algorithms, only the following
algorithms are allowed in a FIPS 140-2 configuration:
• esp-3des
The following algorithms are not FIPS approved (or are non-compliant) and should not be used during
FIPS-approved mode:
• DES (non-compliant)
• MD-5 for signing
• MD-5 HMAC
• RSA
• SHA-1 for IPSec AH or IPSec ESP
• HMAC SHA-1 for IPSec AH or IPSec ESP
Protocols
SNMP v3 over a secure IPsec tunnel can be employed for authenticated, secure SNMP gets and sets.
Since SNMP v2C uses community strings for authentication, only gets are allowed under SNMP v2C. If
the SSP protocol is used to support high-availability relationships between modules, the SSP
connections must be configured to operate over an authenticated and encrypted IPsec tunnel.
Remote Access
Telnet access to the system is only allowed through a secure IPsec tunnel between the remote system and
the module. The Crypto officer must configure the module so that any remote connections using Telnet
are secured through IPsec using FIPS-approved algorithms.
34
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Obtaining Documentation
SSH access to the system is only allowed if SSH is configured to use a FIPS-approved algorithm. The
Crypto officer must configure the module so that SSH uses only FIPS-approved algorithms.
Note All users must authenticate after remote access is granted.
Disable Console Access
Once the module is configured, access to the console port must be disabled to prevent a user from
accessing ROMMON and disabling the password. This is done by placing a tamper evidence label over
the console port.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
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Documentation Feedback
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
• Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
• Report security vulnerabilities in Cisco products.
• Obtain assistance with security incidents that involve Cisco products.
• Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
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Obtaining Technical Assistance
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
• Emergencies—security-alert@cisco.com
• Nonemergencies—psirt@cisco.com
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
• 1 877 228-7302
• 1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Obtaining Technical Assistance
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
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Obtaining Additional Publications and Information
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
• Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ
Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing,
ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)
© 2005, Cisco Systems, Inc.
All rights reserved. Printed in USA.
By printing or making a copy of this document, the user agrees to use this information for product evaluation purposes only. Sale of this information in whole or in part is not
authorized by CiscoSystems.