Certification Report
BMC Remedy Action Request System with Premium
Encryption Security v8.1
Issued by:
Communications Security Establishment
Certification Body
Canadian Common Criteria Evaluation and Certification Scheme
© Government of Canada, Communications Security Establishment, 2015
Document number: 383-4-253-CR
Version: 1.0
Date: 30 March 2015
Pagination: i to iii, 1 to 10
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DISCLAIMER
The Information Technology (IT) product identified in this certification report, and its
associated certificate, has been evaluated at an approved evaluation facility – established
under the Canadian Common Criteria Evaluation and Certification Scheme (CCS) – using the
Common Methodology for Information Technology Security Evaluation, Version 3.1 Revision
4, for conformance to the Common Criteria for Information Technology Security Evaluation,
Version 3.1 Revision 4. This certification report, and its associated certificate, applies only to
the identified version and release of the product in its evaluated configuration. The evaluation
has been conducted in accordance with the provisions of the CCS, and the conclusions of the
evaluation facility in the evaluation report are consistent with the evidence adduced. This
report, and its associated certificate, are not an endorsement of the IT product by the
Communications Security Establishment, or any other organization that recognizes or gives
effect to this report, and its associated certificate, and no warranty for the IT product by the
Communications Security Establishment, or any other organization that recognizes or gives
effect to this report, and its associated certificate, is either expressed or implied.
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FOREWORD
The Canadian Common Criteria Evaluation and Certification Scheme (CCS) provides a
third-party evaluation service for determining the trustworthiness of Information Technology
(IT) security products. Evaluations are performed by a commercial Common Criteria
Evaluation Facility (CCEF) under the oversight of the CCS Certification Body, which is
managed by the Communications Security Establishment.
A CCEF is a commercial facility that has been approved by the CCS Certification Body to
perform Common Criteria evaluations; a significant requirement for such approval is
accreditation to the requirements of ISO/IEC 17025:2005, the General Requirements for the
Competence of Testing and Calibration Laboratories. Accreditation is performed under the
Program for the Accreditation of Laboratories - Canada (PALCAN), administered by the
Standards Council of Canada.
The CCEF that carried out this evaluation is EWA-Canada.
By awarding a Common Criteria certificate, the CCS Certification Body asserts that the
product complies with the security requirements specified in the associated security target. A
security target is a requirements specification document that defines the scope of the
evaluation activities. The consumer of certified IT products should review the security target,
in addition to this certification report, in order to gain an understanding of any assumptions
made during the evaluation, the IT product's intended environment, the evaluated security
functionality, and the testing and analysis conducted by the CCEF.
This certification report is associated with the certificate of product evaluation dated 30
March 2015, and the security target identified in Section 4 of this report.
The certification report, certificate of product evaluation and security target are posted on the
CCS Certified Products list (CPL) and the Common Criteria portal (the official website of the
Common Criteria Project).
This certification report makes reference to the following trademarks or registered
trademarks:
 Linux is a registered trademark of Linus Torvalds Inc.;
 BMC and BMC Software are registered trademarks of BMC Software, Inc.;
 IBM and DB2 are registered trademarks of International Business Machines Corporation;
 Microsoft, Windows and Windows Server are registered trademarks of Microsoft
Corporation;
 BSAFE is a registered trademark of RSA Security;
 Oracle, Solaris and Java are registered trademarks of Oracle; and
 UNIX is a registered trademark of The Open Group.
Reproduction of this report is authorized provided the report is reproduced in its entirety.
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TABLE OF CONTENTS
Disclaimer....................................................................................................................................... i
Foreword........................................................................................................................................ii
Executive Summary...................................................................................................................... 1
1 Identification of Target of Evaluation................................................................................. 2
2 TOE Description ................................................................................................................... 2
3 Security Policy....................................................................................................................... 4
4 Security Target...................................................................................................................... 4
5 Common Criteria Conformance.......................................................................................... 4
6 Assumptions and Clarification of Scope............................................................................. 5
6.1 SECURE USAGE ASSUMPTIONS................................................................................... 5
6.2 ENVIRONMENTAL ASSUMPTIONS ............................................................................... 5
7 Evaluated Configuration...................................................................................................... 5
8 Documentation ...................................................................................................................... 6
9 Evaluation Analysis Activities ............................................................................................. 6
10 ITS Product Testing.............................................................................................................. 7
10.1 ASSESSMENT OF DEVELOPER TESTS .......................................................................... 7
10.2 INDEPENDENT FUNCTIONAL TESTING ........................................................................ 7
10.3 INDEPENDENT PENETRATION TESTING....................................................................... 8
10.4 CONDUCT OF TESTING ............................................................................................... 8
10.5 TESTING RESULTS...................................................................................................... 8
11 Results of the Evaluation...................................................................................................... 9
12 Evaluator Comments, Observations and Recommendations ........................................... 9
13 Acronyms, Abbreviations and Initializations..................................................................... 9
14 References............................................................................................................................ 10
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Executive Summary
BMC Remedy Action Request System with Premium Encryption Security v8.1 (hereafter
referred to as BMC Remedy Action Request System), from BMC Software, Inc., is the
Target of Evaluation. The results of this evaluation demonstrate that BMC Remedy Action
Request System meets the requirements of Evaluation Assurance Level (EAL) 2 augmented
for the evaluated security functionality.
BMC Remedy Action Request System is a development and runtime platform used to build
applications that automate business processes. It also gives customers the ability to design
and customize workflow-based applications to automate business processes. Using BMC
Remedy Action Request System, nonprogrammers can build business workflow applications
and deploy them simultaneously in web, Windows, UNIX®, and Linux® environments. One
of the most common uses of BMC Remedy Action Request System is to automate internal
service desks.
EWA-Canada is the CCEF that conducted the evaluation. This evaluation was completed on
30 March 2015 and was carried out in accordance with the rules of the Canadian Common
Criteria Evaluation and Certification Scheme (CCS).
The scope of the evaluation is defined by the security target, which identifies assumptions
made during the evaluation, the intended environment for BMC Remedy Action Request
System, and the security functional/assurance requirements. Consumers are advised to verify
that their operating environment is consistent with that specified in the security target, and to
give due consideration to the comments, observations and recommendations in this
certification report.
Communications Security Establishment, as the CCS Certification Body, declares that the
BMC Remedy Action Request System evaluation meets all the conditions of the
Arrangement on the Recognition of Common Criteria Certificates and that the product will
be listed on the CCS Certified Products list (CPL) and the Common Criteria portal (the
official website of the Common Criteria Project).
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1 Identification of Target of Evaluation
The Target of Evaluation (TOE) for this EAL 2+ evaluation is BMC Remedy Action Request
System with Premium Encryption Security v8.1 (hereafter referred to as BMC Remedy
Action Request System), from BMC Software, Inc..
2 TOE Description
BMC Remedy Action Request System is a development and runtime platform used to build
applications that automate business processes. It also gives customers the ability to design
and customize workflow-based applications to automate business processes. Using BMC
Remedy Action Request System, nonprogrammers can build business workflow applications
and deploy them simultaneously in web, Windows, UNIX®, and Linux® environments. One
of the most common uses of BMC Remedy Action Request System is to automate internal
service desks.
A diagram of the BMC Remedy Action Request System architecture is as follows:
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3 Security Policy
BMC Remedy Action Request System implements a role-based access control policy to
control administrative access to the system. In addition, BMC Remedy Action Request
System implements policies pertaining to the following security functional classes:
Security Audit;
Cryptographic Support;
User Data Protection;
Identification and Authentication;
Security Management; and
Protection of the TSF (TOE Security Function).
The following cryptographic modules were evaluated to the FIPS 140-2 standard:
Cryptographic Module Certificate
OpenSSL FIPS Object Module 1051
Network Security Services (NSS) version 3.11.4 815
4 Security Target
The ST associated with this Certification Report is identified below:
BMC Remedy Action Request System with Premium Encryption Security v8.1 Security
Target, version 0.07, January 24, 2014.
5 Common Criteria Conformance
The evaluation was conducted using the Common Methodology for Information Technology
Security Evaluation, Version 3.1 Revision 4, for conformance to the Common Criteria for
Information Technology Security Evaluation, Version 3.1 Revision 4.
BMC Remedy Action Request System is:
a. EAL 2 augmented, containing all security assurance requirements listed, as well as the
following:
 ALC_FLR.2 Flaw reporting procedures.
b. Common Criteria Part 2 extended; with functional requirements based upon functional
components in Part 2, except for the following explicitly stated requirements defined in
the ST:
 FPT_APP_EXP – Application Server Authentication.
c. Common Criteria Part 3 conformant, with security assurance requirements based only
upon assurance components in Part 3.
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6 Assumptions and Clarification of Scope
Consumers of BMC Remedy Action Request System should consider assumptions about
usage and environmental settings as requirements for the product’s installation and its
operating environment. This will ensure the proper and secure operation of the TOE.
6.1 Secure Usage Assumptions
The following Secure Usage Assumptions are listed in the ST:
 The TOE software has been installed and set up in accordance with the delivery and
installation procedures;
 One or more authorised administrators will be assigned to install, configure and
manage the TOE and the security of the information it contains; and
 Users of the TOE are not careless, willfully negligent, or hostile and will follow and
abide by the instructions provided by the guidance documentation.
6.2 Environmental Assumptions
The following Environmental Assumptions are listed in the ST:
 The operational environment will provide a reliable time source;
 The Operating System will provide discretionary access control (DAC);
 Any system with which the TOE communicates is assumed to be under the same
security policy constraints as the TOE;
 The processing resources of the TOE will be located within facilities providing
controlled access;
 The TOE operational environment will provide the ability to configure SSL
communications where appropriate; and
 All supporting operational environment components have had all current security
patches, if applicable, applied and are secured;
7 Evaluated Configuration
The evaluated configuration for BMC Remedy Action Request System with Premium
Encryption Security v8.1 comprises the following components:
 BMC Remedy Developer Studio version 8.1.00; and
 BMC Remedy Data Import version 8.1.00;
As the Client Tier on a Windows 7 operating system.
 BMC Remedy Mid-Tier and Configuration Tool version 8.1.00;
As the Mid Tier on either a Windows Server 2008 R2 SP1 or a Solaris 10 update 11
operating system.
 BMC Remedy Action Request System Server version 8.1.00;
 Server Configuration plug-in version 8.1.00;
 Web Services plug-in version 8.1.00;
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 BMC Atrium Integrator version 8.1.00;
 BMC Remedy Premium Encryption version 8.1.00;
 BMC Remedy Email Engine version 8.1.00;
 BMC Remedy Approval Server version 8.1.00;
 BMC Remedy Flashboards Server version 8.1.00;
 BMC Remedy Distributed Server Option version 8.1.00;
 AREA LDAP plug-in version 8.1.00;
 ARDBC plug-in version 8.1.00; and
 BMC Remedy Assignment Engine version 8.1.00.
As the Server Tier on either a Windows Server 2008 R2 SP1 or a Solaris 10 update 11
operating system.
The publications entitled BMC® Remedy® Action Request System® with Premium
Encryption Security v8.1 Guidance Supplement, 0.01, 14 February 2014 and BMC Remedy
Action Request System Version 8.1.00 Online Documentation, Version 8.1.00, 2013 describe
the procedures necessary to install and operate BMC Remedy Action Request System in its
evaluated configuration.
8 Documentation
The BMC Software, Inc. documents provided to the consumer are as follows:
a. BMC® Remedy® Action Request System® with Premium Encryption Security v8.1
Guidance Supplement, 0.01, 14 February 2014; and
b. BMC Remedy Action Request System Version 8.1.00 Online Documentation, Version
8.1.00, 2013.
9 Evaluation Analysis Activities
The evaluation analysis activities involved a structured evaluation of BMC Remedy Action
Request System, including the following areas:
Development: The evaluators analyzed the BMC Remedy Action Request System functional
specification and design documentation; they determined that the design completely and
accurately describes the TOE security functionality (TSF) interfaces, the TSF subsystems and
how the TSF implements the security functional requirements (SFRs). The evaluators
analyzed the BMC Remedy Action Request System security architectural description and
determined that the initialization process is secure, that the security functions are protected
against tamper and bypass, and that security domains are maintained. The evaluators also
independently verified that the correspondence mappings between the design documents are
correct.
Guidance Documents: The evaluators examined the BMC Remedy Action Request System
preparative user guidance and operational user guidance and determined that it sufficiently
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and unambiguously describes how to securely transform the TOE into its evaluated
configuration and how to use and administer the product. The evaluators examined and tested
the preparative and operational guidance, and determined that they are complete and
sufficiently detailed to result in a secure configuration.
Life-cycle support: An analysis of the BMC Remedy Action Request System configuration
management system and associated documentation was performed. The evaluators found that
the BMC Remedy Action Request System configuration items were clearly marked.
The evaluators examined the delivery documentation and determined that it described all of
the procedures required to maintain the integrity of BMC Remedy Action Request System
during distribution to the consumer.
The evaluators reviewed the flaw remediation procedures used by developer for the BMC
Remedy Action Request System. During a site visit, the evaluators also examined the
evidence generated by adherence to the procedures. The evaluators concluded that the
procedures are adequate to track and correct security flaws, and distribute the flaw
information and corrections to consumers of the product.
All these evaluation activities resulted in PASS verdicts.
10 ITS Product Testing
Testing consists of the following three steps: assessing developer tests, performing
independent functional tests, and performing penetration tests.
10.1 Assessment of Developer Tests
The evaluators verified that the developer has met their testing responsibilities by examining
their test evidence, and reviewing their test results, as documented in the ETR1
.
The evaluators analyzed the developer’s test coverage analysis and found it to be complete
and accurate. The correspondence between the tests identified in the developer’s test
documentation and the functional specification was complete.
10.2 Independent Functional Testing
During this evaluation, the evaluator developed independent functional tests by examining
design and guidance documentation.
All testing was planned and documented to a sufficient level of detail to allow repeatability
of the testing procedures and results. Resulting from this test coverage approach is the
following list of test goals:
a. Repeat of Developer's Tests: The objective of this test goal is to repeat a subset of the
developer's tests;
1
The ETR is a CCS document that contains information proprietary to the developer and/or the evaluator, and
is not releasable for public review.
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b. Initialization: The objective of this test goal is to confirm that the TOE can be installed
and configured into the evaluated configuration, as identified in the ST;
c. Logins:
a. As Sub-Administrator: The objective of this test goal is to show that a Sub-
Administrator may login but have minimal permissions;
b. As Administrator: The objective of this test goal is to show that an
Administrator may login and be able to manage the TOE;
d. Associate Security Values: The objective of this test goal is to demonstrate that the BMC
Remedy Action Request System associates the values of the security attributes user name
and password with the session.
10.3 Independent Penetration Testing
Subsequent to the independent review of public domain vulnerability databases and all
evaluation deliverables, limited independent evaluator penetration testing was conducted.
The penetration tests focused on:
a. Use of automated vulnerability scanning tools to discover potential network, platform and
application layer vulnerabilities.
b. Search Public Domain information sources for vulnerabilities for the TOE, paying close
attention to the Heartbleed vulnerability, the Poodle vulnerability and the Shellshock
vulnerability; and
c. Information Leakage Verification: The objective of this test goal is to determine if there
is any leakage during start-up, shutdown, login, and other scenarios where there is
communication between parts of the TOE.
The independent penetration testing did not uncover any exploitable vulnerabilities in the
intended operating environment.
10.4 Conduct of Testing
BMC Remedy Action Request System was subjected to a comprehensive suite of formally
documented, independent functional and penetration tests. The testing took place at the
Information Technology Security Evaluation and Test Facility. The CCS Certification Body
witnessed a portion of the independent testing. The detailed testing activities, including
configurations, procedures, test cases, expected results and observed results are documented
in a separate Test Results document.
10.5 Testing Results
The developer’s tests and the independent functional tests yielded the expected results,
providing assurance that BMC Remedy Action Request System behaves as specified in its
ST and functional specification.
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11 Results of the Evaluation
This evaluation has provided the basis for a EAL 2+ level of assurance. The overall verdict
for the evaluation is PASS. These results are supported by evidence in the ETR.
12 Evaluator Comments, Observations and Recommendations
The evaluator recommends that the users read the ST and make sure all the assumptions
made regarding the environment are true in the intended environment of the TOE. The
potential users of the TOE should also follow all the instructions and recommendations
provided in the documents during installation and configuration of the TOE.
Given the extensive set of user guidance, the evaluator strongly recommends users of the
TOE consult the Guidance Supplement for references on relevant user guidance in order to
configure the TOE in its evaluated configuration.
13 Acronyms, Abbreviations and Initializations
Acronym/Abbreviation/
Initialization
Description
ARDBC Action Remedy Database Connectivity
CCEF Common Criteria Evaluation Facility
CCS Canadian Common Criteria Evaluation and
Certification Scheme
CPL Certified Products list
CM Configuration Management
DAC Discretionary Access Control
EAL Evaluation Assurance Level
ETR Evaluation Technical Report
FIPS Federal Information Processing Standards
IT Information Technology
ITSET Information Technology Security
Evaluation and Testing
LDAP Lightweight Directory Access Control
PALCAN Program for the Accreditation of
Laboratories - Canada
SFR Security Functional Requirement
SSL Secure Sockets Layer
ST Security Target
TOE Target of Evaluation
TSF TOE Security Function
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14 References
This section lists all documentation used as source material for this report:
a. CCS Publication #4, Technical Oversight, Version 1.8, October 2010.
b. Common Criteria for Information Technology Security Evaluation, Version 3.1
Revision 4, September 2012.
c. Common Methodology for Information Technology Security Evaluation, CEM,
Version 3.1 Revision 4, September 2012.
d. BMC Remedy Action Request System with Premium Encryption Security v8.1
Security Target, version 0.07, January 24, 2014
e. Evaluation Technical Report for BMC Remedy Action Request System with
Premium Encryption Security v8.1, version 1.0, 30 March 2015.